Privacy Policy
PLEASE READ THESE PRIVACY POLICY CAREFULLY.
1. Information We Collect
We collect various types of information in connection with the services we provide, including but not limited to personal information, transaction data, and technical data related to your use of our services.
The type of personal information we may collect includes:
- Customer’s full name.
- Date of birth.
- Place of birth.
- Home and work addresses.
- Home and work telephone numbers.
- Mobile/Telephone Number.
- Email address.
- Passport number or ID number.
- Government-issued photo ID with signature.
- Information on employment status and income.
- Information about previous trading experience and risk tolerance.
- Information on education and profession.
- Tax Domicile and Tax ID Number.
- Financial Data includes bank account and payment card details.
- Transaction Data includes details about payments to and from you.
- Technical Data includes internet protocol (IP) address, login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
- Profile Data includes username and password, purchases or orders made by you, interests, preferences, feedback, and survey responses.
- Usage Data includes information about how you use our website, products, and services.
- Marketing and Communications Data includes preferences in receiving marketing from us and our third parties and communication preferences.
2. Use of Information
We use your personal information to provide and manage our services, comply with legal obligations, and improve our services.
Our purposes for processing personal data include:
- Performance of a contract: To provide you with our services and products and to complete our acceptance procedure to enter into a contractual relationship with our clients.
- Compliance with a legal obligation: To adhere to various legal obligations such as anti-money laundering laws and tax laws.
- For safeguarding legitimate interests: Such as initiating court proceedings, IT security measures, and managing business operations.
- For internal business purposes and record-keeping: To maintain records and ensure compliance with legal and contractual obligations.
- For legal notifications: To advise you of changes or legal updates.
- For Marketing Purposes: To send relevant information or opportunities that may interest you.
- To assist us in improving our products and services: For research and analysis purposes.
3. Disclosure of Your Information
We may share your personal information with third parties for various reasons, including legal compliance, business operations, and with service providers who assist us in delivering our services.
Disclosure may include:
- Service providers and specialist advisers contracted to provide services.
- Introducing brokers or partners.
- Credit providers, courts, tribunals, and regulatory authorities as agreed or authorized by law.
- Credit reporting or reference agencies, and third authentication service providers.
- Any authorized individuals or companies specified in the contract.
- Affiliates or other companies in the same group.
4. Data Security
PrimeVault360 ensures to take all reasonable steps to protect the personal information we hold from misuse, loss, unauthorized access, modification, or disclosure. We implement various security technologies and procedures to help protect your personal information.
While we strive to secure data transmission and storage systems, we cannot guarantee complete security.
5. How Long We Keep Your Personal Data
We retain your personal data for as long as necessary to fulfill the purposes for which it was collected and to comply with legal requirements.
This includes:
- To comply with legal obligations such as record-keeping for anti-money laundering and tax regulations.
- For the duration of the service agreement and any subsequent statutory periods for data retention.
- To respond to legal requests, resolve disputes, and enforce agreements.
6. Your Rights Regarding Your Personal Information
You have rights regarding your personal information, including access, correction, deletion, restriction, and objection to processing, as well as data portability.
Your rights include:
- Right to Access: To request a copy of your personal data held by us.
- Right to Rectification: To request correction of inaccurate or incomplete data.
- Right to Erasure: To request deletion of your data in certain circumstances.
- Right to Restrict Processing: To request restriction of processing in specific situations.
- Right to Object: To object to the processing of your data for direct marketing or other purposes.
- Right to Data Portability: To receive your data in a structured, commonly used format and transfer it to another data controller.
7. No Fee Usually Required
You typically do not need to pay a fee to exercise your rights. However, we may charge a reasonable fee or refuse to comply with requests in certain circumstances.
Fees may apply in situations where:
- Requests are clearly unfounded or excessive.
- Additional copies of data are requested.
- Requests require significant effort or cost to fulfill.
8. Time Limit to Respond
We aim to respond to legitimate requests within one month. Complex requests may take longer, and we will notify you if this is the case.
We will notify you if we need more time and provide an explanation for the delay.
9. How We Protect Your Information
We use various security measures to protect your information, including encryption, access controls, and secure servers.
While we take reasonable steps to protect your data, no method of transmission over the internet or method of electronic storage is 100% secure.
